ncma | eCommerce Operations Manager in Jeffersonville, IN

eCommerce Operations Manager

  • Shoe Sensation
  • $84,360.00 - 122,710.00 / Year *
  • 4596 Herb Lewis Rd
  • Jeffersonville, IN 47130
  • Full-Time
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The eCommerce Operations Manager is responsible for managing the day-to-day operations of the Omni-Channel business. Reports to the SVP of Marketing.

Key Areas of Focus:

  • Evaluate and grow our presence with 3rd party online sellers and marketplaces to develop incremental sales and leverage our stores as fulfillment centers.
  • Partner with store operations and warehouse team to ensure fulfillment of Omni-Channel orders provides for a best in class customer experience.
  • Create new processes, system changes and standard operating procedures to optimize Omni-Channel operations and work with store operations, technology and supply chain teams to implement.
  • Lead new initiatives cross functionally to fix the operational gaps in omni-channel fulfillment.
  • Evaluate and grow our presence with 3rd party online sellers and marketplaces to develop incremental sales and leverage our stores as fulfillment centers.
  • Partner with Customer Service team to understand consumer / store associate pain points and work on initiatives to improve experience.
  • Develop and manage support processes. Provide 2nd level support for our customers and stores.
  • Build out and maintain key metric reporting across our omni-channel experience including website usage and overall business metrics with future business analyst
  • Manage product data integration into our digital channels. Identify opportunities to provide for a more accurate and efficient process and implement.
  • Manage store integration to our website and other third-party sites. Identify new opportunities to drive traffic to our online shopping revenue potential
  • Manage review capabilities and monitor product reviews. Define value-add new capabilities and implement as approved.

Requirements:

  • Bachelor s Degree required; preferably in a related field.
  • 6 years of experience in relevant business or eCommerce/web operations.
  • Ability to use analytics with a strong focus on operational excellence.
  • Project management skills and ability to manage multiple complex projects simultaneously.
  • Ability to collaborate with cross functional teams at all levels.
  • Comfortable in dynamic, fast paced environment with tight deadlines.
  • Strong written and oral communication skills. Ability to use strategic thinking and problem-solving skills to create new strategies, build business cases, and win stakeholder buy-in
  • Experience with Google Analytics, tagging strategies, implementation and reporting.
  • Experience working with advanced functions in Excel. Knowledge on SiteCore, Microsoft Dynamics and Coveo are preferred, but not required.

Compensation and Benefits:

Shoe Sensation, Inc. distribution center is located in River Ridge in Jeffersonville, Indiana, convenient to downtown Louisville, KY this includes an International airport, shopping, a world-famous food scene, and the iconic Kentucky Derby. Shoe Sensation fosters a supportive and fun culture, with a casual dress code and an emphasis on community service.

  • Competitive Salaried Pay
  • Medical, Dental, and Vision Insurance
  • Short-Term (STD) and Long-Term Disability (LTD)
  • 401K with Company Match
  • Vacation and Sick Leave
  • Employer-Paid and Voluntary Life Insurance
  • Generous Employee Discount
  • Bridge Toll Stipend, if applicable


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.